About WisdomCircle

In a nutshell - WisdomCircle is a marketplace for senior retired professionals to find meaningful things to do post-retirement. We aspire to become the largest and most trusted platform for retirees globally and a one-stop shop for organizations looking for senior professionals with a lifetime’s worth of skills and expertise!

Watch this short video to know what we do and how we do it: https://www.youtube.com/watch?v=aTfInHC6X24&t=1s

Our website: www.wisdomcircle.com/

Our product: app.wisdomcircle.com

Do read more about us here: Join us @WisdomCircle

Product at WisdomCircle

• We are obsessed with delivering experiences that delight and inspire our users (Retirees & Recruiters) into action! Our users are at the heart of everything we do!
• We care about the entire user journey from discovery and acquisition to post-application support. We believe happy users will be our biggest ambassadors.
• We are always on look out for new ideas that can add value to our users. We create prototypes and set up experiments using no-code tools and to gain quick user feedback and prioritize which features to build.
• We meticulously plan product features in collaboration with internal teams across our business verticals, engineering, design, marketing, and others.
• We question everything! We gather data (both quantitative and qualitative) to validate assumptions and ensure that our decisions are both user-vetted and data-driven.

What will you do as an Operations Analyst at WisdomCircle?

As an Analyst in the Product Operations Team, you'll play a critical role in making sure our users (retired professionals & recruiters) have a great user experience. You’ll interact with users, observe user journeys, and analyze data to identify areas for improvement. You'll work closely with Product & Tech team to implement solutions that optimize performance and ultimately improve the user experience. Some specific tasks include:

• Interacting with users on through various channels like phone calls, WA messages, etc. to
  • Resolve their queries
  • support them with completing their profile and job applications
  • nudge them to complete their profiles, apply to relevant roles, etc.
• Providing insights and feedback to help improve our platform to better suit the needs of our users
• Collaborating with different teams across WisdomCircle to implement solutions and optimize performance.
• Maintaining detailed records of all processes and conversations and ensure that the customer experience meets the quality standards set by the product operations team.
• Conducting regular analysis of key operational metrics and trends to identify areas for improvement and growth